Privacy Policy
Introduction
At VIP Car Storage, we value the importance of maintaining your privacy and safeguarding your personal information. We are dedicated to ensuring the privacy, accuracy, and security of your personal information.
How we collect your information
We will only collect information that is relevant to our business relationship with you.
The information we collect may include contact details, personal information, and details regarding your use of our storage services.
We collect this information directly from you and it is important that you keep us informed of any changes to your information to ensure our records are accurate.
How we use your information
We will limit the use of your personal information to:
- Providing and recommending self-storage products and services that suit your needs.
- Conducting our business operations, including account management, planning, product development, research, and analysis.
- Fulfilling our legal obligations, such as disclosures required by law enforcement agencies or the courts.
- We may also use your information to offer products and services that we believe may interest you however, you can inform us at any time if you prefer not to receive such offers.
Who will use your information
VIP Car Storage may disclose your personal information to the following parties:
- Our related entities
- Government departments
- Law enforcement agencies
- Investigators
- Individuals who can demonstrate a legal or equitable interest in stored goods
- Administrators
- Your nominated alternate contact person
- Agents acting on behalf of the above parties
Your information is secure
We employ up-to-date security measures to ensure your personal information remains secure and confidential. Only authorised employees and third-party service providers who require access to your information for business purposes will have access to it. We will not retain your personal information longer than necessary unless required by law or with your consent.
We strive to keep your personal information accurate, complete, and up-to-date with your assistance.
You have access to your information
You have the right to access most of the personal information we hold about you and request corrections where necessary. Some exceptions may apply, such as information related to ongoing legal proceedings. To access or correct your information, please contact VIP Car Storage where your vehicle is located. This service is free unless the information you request requires significant research or preparation time. Before we act upon requests of this nature, we will tell you how much this service will cost.
What to do if you think we have made an error
VIP Car Storage is committed to the protection of your privacy and our policies, processes and systems have been developed with this intent. However, sometimes human errors do occur. If you think we have made an error, we invite you to e-mail, phone or visit the Centre where you store or have stored. Where we have done the wrong thing, we will apologise and take all reasonable action to ensure that it doesn’t happen again.